Cancellation & Refund Policy for BatteryGuru.in

Cancellation Policy

BatteryGuru.in believes in helping its customers as far as possible and has therefore adopted a liberal cancellation policy. Under this policy:

  1. Cancellation Window:

    • Cancellations will be considered only if the request is made within 1 hour of placing an order.
    • If the orders have already been communicated to the vendors/merchants and the shipping process has been initiated, an order cancellation fee of Rs. 250 for car batteries and Rs. 450 for inverter batteries/combo per order will be charged.
    • No cancellation fee will be charged if an order is canceled by BatteryGuru.in due to non-availability or any other reason.
  2. Delivered Orders:

    • Once the ordered product or battery is delivered, installed, and the warranty card is filled with the acceptance of the customer, the product cannot be returned by the customer or taken back by the seller. No refunds will be issued in such cases.
  3. Damaged/Defective Items:

    • In case of receipt of damaged or defective items, please report the same to our Customer Service team immediately at the time of delivery. We will issue a brand-new replacement at no extra cost after verifying the claim.
  4. Incorrect Product:

    • If the product received is not as per your order, you must inform our Customer Service team at the time of delivery. The team will look into the complaint and take appropriate action.
  5. Manufacturer’s Warranty:

    • For complaints regarding products that come with manufacturers’ warranties, please refer the issue directly to the manufacturer.

How to Cancel Orders Before Receiving Your Product?

  • If you wish to cancel your order, please call our Customer Care at 9289827193 (9:30 AM to 6:30 PM).
  • Alternatively, email your cancellation request to amitmediratta09@gmail.com with your order number, date of purchase, full name, and address.

What If My Order Has Already Been Dispatched?

  • If your order has already been dispatched, an order cancellation fee of Rs. 200 for car batteries and Rs. 400 for inverter batteries/combo per order will be charged.

Items Not Eligible for Return/Replacement

The following items are not eligible for return or replacement:

  • Orders cannot be returned/refunded except for the following reasons: Damage/Dead on Arrival, Manufacturing Defect, Expired Product, or Incorrect Product.
  • Damages due to misuse of the product.
  • Incidental damage caused by the malfunctioning of the product.
  • Products with tampered or missing serial/UPC numbers.
  • Any product returned without all original packaging and accessories, including the box and manufacturer’s packaging.
  • Any damage/defect not covered under the manufacturer’s warranty.

Why Might BatteryGuru.in Cancel My Confirmed Order?

BatteryGuru.in reserves the right to cancel orders in the following circumstances:

  • The product is rejected by the merchant due to quality issues, and a fresh product cannot be arranged within the promised shipping timeline.
  • The product is out of stock with the merchant before the order is placed.
  • The merchant is unable to deliver the product to the desired delivery location due to unforeseen circumstances.

Refund Policy

This refund policy applies only to cases where the buyer initiates the cancellation before receiving the order.

  1. Refund Scenarios:

    • Order Cancelled Within 24 Hours + Shipping Not Initiated: Full refund of item value.
    • Order Cancelled Within 24 Hours + Shipping Initiated: Rs. 200 for car batteries and Rs. 400 for inverter batteries/combo cancellation fee will be charged.
    • Order Cancelled After 24 Hours + Shipping Not Initiated: 2% of item value (for online payments) will be charged.
    • Order Cancelled After 24 Hours + Shipping Initiated: Rs. 200 for car batteries and Rs. 400 for inverter batteries/combo cancellation fee + 2% of item value (for online payments) will be charged.
  2. How Will I Receive the Refund?

    • The refund amount will be credited to your bank account/credit card/net banking within 7-10 business days, as per the respective issuing bank’s procedures.
  3. Partial Refunds:

    • In cases where the product is updated to a different brand or a lesser billing price, the partial refund amount will be credited to your account within 7-10 business days.

Contact Us

For any queries regarding cancellations or refunds, please contact us:

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